The Works Subscription Agreement

2.1 How Long This Agreement Lasts

Your initial term is the length you selected. After that, it automatically renews for the same length unless either of us gives 30 days' notice before the term ends.

2.2 Payment Details

• All prices are in US Dollars
• Foreign currency payments: Add 3% surcharge
• Payments are due monthly in advance via auto-pay (ACH)
• Wire transfers: Add 3% handling fee
• We don't accept mailed checks
• Annual price increases based on US inflation rate (Consumer Price Index)

2.3 Taxes

You're responsible for all taxes except those on our net income. If we're legally required to collect taxes, we'll add them to your invoice unless you provide a valid tax exemption certificate.

2.5 Late Payments

Late payments incur a 1.5% monthly charge (or the maximum allowed by law, whichever is less).

3.1 Who This Agreement Covers

This agreement is just between you and us - no one else can claim rights under it. We're independent businesses, not partners or employer/employee. We may list you as a customer in our marketing materials.

3.2 Don't Hire Our People

During your subscription, please don't try to hire or contract with any of our team members who work on your account without our written permission.

3.4 Things Beyond Our Control

Neither of us is responsible for delays caused by events beyond our control (like natural disasters, internet outages, war, terrorism, etc.).

3.5 This Is Everything

This document is our complete agreement. It replaces any previous discussions or understandings. Changes must be in writing and agreed to by both parties. Any purchase orders you send won't change these terms.

4.1 Third-Party Products

If we offer products from other companies, those come with their own terms. We're not responsible for third-party products or services.

4.2 Keeping Information Private

We'll both keep each other's confidential information private, using at least the same care we use for our own sensitive information. This doesn't apply to information that's:

• Already public
• Known in the industry
• Becomes public (not through our fault)
• Received legally from others
• De-identified data

We can share confidential information when required by law or court order.

4.3 Your Data Belongs to You

You own all your data. We can use your company name and logo in our marketing materials.

4.4 Changes We Might Make

4.5 Understanding Service Capacity

Our team members have 30 productive hours per week. Your service class determines how many customers share a team:

• Economy Class: Up to 6 other customers (bi-weekly calls)
• Premium Class: Up to 3 other customers (weekly calls)
• Business Class: 1 other customer maximum (weekly calls)
• First Class: Dedicated team just for you (unlimited calls)

“Unlimited” services are subject to your service class's available capacity. If we can't complete something this month, it rolls to next month.

4.6 Nonprofit Pricing

To qualify for nonprofit rates, you must be approved by Microsoft as a nonprofit. You need to maintain this status and tell us immediately if it changes. If you lose nonprofit status, you'll be switched to regular pricing.