“Software should work like electricity”
This was the opinion of Brent Britton, a technology lawyer and Forceworks Advisory Board member. “I plug a lamp in and it works, I don’t even think about what’s going on behind the outlet”. At lunch, with Chris and I, Brent blurted out the perfect analogy for Software as a Service.
Read more →Cloud has become a four letter word. Frequently when we meet someone and mention “cloud” computing, I see their teeth grit. “I had a horrible experience with the cloud” they say. After a few more questions, it becomes obvious that what they were involved in was not “cloud” at all, but rather something they were told was cloud.
Read more →A lot of companies talk about customer service. Obviously they realize it is an important component in a Client’s mind, particularly when it comes to IT services. Let’s just say the IT services industry has not been known for “Exceptional” customer service.
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